Return Policy

Return & Refund Policy

Thank you for shopping with us.

We want every customer to have a satisfying shopping experience. If you are not completely satisfied with your order or encounter any issues, please review our return and refund policy below.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following conditions:

Unused, unworn, and in original condition.
Original packaging, tags, and accessories must be included.
Proof of purchase or order information must be provided.

2. Eligible Return Reasons

We accept returns for situations including:

Product quality issues.
Incorrect items received.
Missing items from an order.
Items damaged during shipping.
Products significantly different from the order description.

Please provide photos or videos when reporting an issue to help us process your request quickly.

3. Non-Returnable Situations

Returns may not be accepted in the following cases:

Items showing signs of use, washing, or damage.
Items altered or modified by customers.
Requests submitted after the return period.
Personal preference issues or incorrect selection.
Customized or made-to-order products, where applicable.

4. Return Process

To request a return, please contact us at:

Email: help@yourstore.com

Please provide your order number, product information, reason for return, and supporting photos or videos if necessary.

After reviewing your request, our team will provide further instructions. Please do not send items back before receiving approval.

5. Return Shipping Costs

If the return is caused by a product defect, incorrect item, or shipping damage, we will review and handle the shipping costs accordingly.
For returns due to personal reasons, customers are generally responsible for return shipping costs.

6. Refund Processing

Once we receive and inspect the returned item, refunds will be processed within 5-10 business days.

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

7. Exchange Policy

If you need an exchange, please contact us first to confirm availability.

Exchange items must meet the return eligibility requirements. Additional shipping costs may apply depending on the situation.

8. Order Cancellation

Please contact us as soon as possible if you need to cancel your order.

Orders that have not been processed or shipped may be eligible for cancellation. Once an order enters processing or shipping, cancellation may no longer be possible.